Communication Skills Training | Workshop

Communication is so important for efficiency and positive outcomes in the workplace. If you find your team has difficulty delivering or following instructions, or if you notice constant misunderstandings between your staff, Communication Training can help regain control. Course is ideal for learning how to communicate effectively benefits both the individual and the organisation, we will also assess non-verbal skills and demonstrate how these affect interactions within the workplace.

Using their new skills, staff will be able to deal with difficult situations, give and receive constructive criticism and improve their overall communication skills.

DELIVERY STYLE 

OMNI ACADEMY’s style of delivery is interactive, engaging and fun. We encourage participation to make the training dynamic and enjoyable for all attendees.

As all our courses are tailor-made for your organisation, we will develop a course for any level and audience. Just let us know your requirements or review our course outline below.

THE BENEFITS OF COMMUNICATION TRAINING FOR YOU AND YOUR ORGANISATION 💡

Your staff are some of your company’s greatest assets and are essential in achieving your business goals and targets. To do this, they need to be able to communicate effectively with each other and with your customers, partners and suppliers. OMNI’s Communication Training will ensure your team develops and hones skills to improve direct and indirect communication with customers and fellow staff members by participating in our team communication courses.

The benefits of taking OMNI ACADEMY Communication Training course are numerous and specific to each company. However, we commonly receive feedback about these particular benefits:

• Your organisation will be represented by a more professional team, including both team members and managers
• New communication skills will create a confident and happy team and workplace environment
• Better communication between existing and prospective customers will boost your business
• Your internal and external corporate messages will be delivered in a more succinct and compelling manner
• That all-important ‘first impression’ matters—in this instance, your team’s first interaction with customers will be professional and effective

Course Learning / Key Topics

• How to understand your unique communication style and adapt it to situations and other people’s styles
• Techniques to deliver clear communication and avoid misunderstandings and confusion
• How to communicate with a group
• How to use positive language
• Essential knowledge regarding non-verbal interaction and body language

• How to deliver a high impact message
• Using language for persuasion and influence
• Turning tough situations upside-down so the outcome is a winning one for all involved
• The 10 fundamental rules of communication in successful relationships
• Taking your newly learnt communication skills and putting a plan into action

WHO SHOULD ATTEND COMMUNICATION TRAINING?
Experience has shown us that people from all skill levels benefit from OMNI’s Communication Training program. It’s not unusual to find C-Level Managers on the course alongside frontline team members. Team members in the following categories are particularly likely to benefit:

• Staff members who deal directly with customers, suppliers, partners and senior management
• Any of your sales staff from Sales Support through to Sales Professionals
• Staff members engaged in customer facing roles specially day-to-day customer inquiry and complaint handling
• Your organisation’s ambassadors
• All members of management and team leaders
• All members of the executive team

CONVENIENT TRAINING AT YOUR PREMISES OR OFF-SITE

OMNI ACADEMY can come to your office if you have the right space and facilities to host your training, or we can talk about off-site venues to conduct your training.

WHAT ARE IDEAL COURSE NUMBERS?
Our courses are typically ‘hands-on’, so we suggest keeping numbers to a minimum of 5 and a maximum of 12 people. This allows our trainer to interact with your entire team yet still have enough time to allow for one-to-one interactions.

If your group exceeds 12, we will happily structure your training program to meet the needs of a larger audience. Please contact us to discuss your requirements.

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