Performance Management and Staff Appraisals Course

This course is designed to give delegates the skills, knowledge and understanding needed to effectively manage the performance of their people on a practical level.

The course focuses on “managing” as a process that is on-going; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress, and enable you to help develop the skills and confidence of the person being appraised.

The programme is highly participative and considers many of the different tools available to managers when it comes to monitoring, assessing and enhancing the performance of their team and individual team members. The course also touches on the issues of motivation, managing high performance and having the difficult conversation when performance is poor. Finally, delegates are provided with a practical approach to conducting a one-to-one appraisal, coaching or performance improvement interviews to apply as part of their performance management activities in the workplace.

Course Key Topics

This course covers the following topics:

Introduction to the Field of Managing Performance

What managing performance actually means
Tools to manage performance
Tailored Case Studies depicting real life performance issues
Introduction to the field of Feedback

What feedback actually is

The importance of it
Giving feedback effectively
Receiving feedback effectively
Managing Poor Performance & Difficult Situations

Specific problems and difficult situations faced in the workplace

Why such problems/situations occur
Anticipating, preventing and dealing with such problems
Planning and structuring meetings to resolve such problems/situations/people
Managing Staff Appraisals

Understanding what appraisal is and is not

Planning, structuring and conducting successful appraisals
Managing appraisal documentation
Managing staff’s attitudes and expectations of appraisals
Identifying staff training and development needs through the appraisal process
Objective Setting

The importance of Objective Setting in Managing Performance

Setting SMART Objectives
Monitoring Objectives
Motivation and Performance

Understanding when Motivation is required

Defining what we mean by Motivation
Understanding what motivates/de-motivates people
The importance of a motivated staff
Creating a motivated culture
Strategies and tips to motivate others
Delegation and Empowerment as a means to motivating
Coaching and Training Your People to Enhanced Performance

What coaching and training is, and is not

Planning, coaching and training activities
Identify training and coaching needs
Implementing coaching and training
Evaluate the success of your coaching and training activities

Suitability – Who should attend?
This course is suitable for managers and team leaders in organisations who are involved in managing the performance of employees, colleagues and/or team members.

Outcome / Qualification

On successful completion of the course, delegates will receive a Certificate of Attendance.

KEY Benefits

– Corporate: Nominate 10 Person or More Participants Get 20% Group discounts

– Post Training Free Refreshers

– Mentorship on day-to-day business challenges

– Online Training Options Available

International Student Fees: US150$

Job Interview Preparation (Soft Skills Questions & Answers)