Avaya Aura® Call Center Elite Implementation in United States, New York, New Jersey, Chicago, Dallas

Avaya Aura® Call Center Elite Implementation

Avaya Aura Contact Center Elite implementation certification training course from Koenig Solutions accredited by Avaya. This course is designed to learn to administer and configure of the system and user features of Avaya Aura Call Center Elite.

Course Key Learning

After completing this course, you will be able to:

• Install Avaya Aura® Call Center Elite Multichannel Reporting
• Use Real-time Reporting to generate reports
• Enable the history, presence, wallboard, or iClarity plugin
• Describe Virtual Agent worker processes
• Describe the Avaya Aura® Call Center Elite Multichannel Interaction Data Server
• Understand the Simple Message, gateway operation, and web chat
• Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop
• Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel
• Multimedia services including workflow and queuing.

Course Outline

 Module 1:

• Describe the hardware components needed for a basic Avaya Aura® Call Center Elite system.

Avaya Aura Practice Exam

Module 2:

• Describe the hardware components needed for an Avaya Aura® Call Center Elite Multichannel system.

Module 3:

• Describe the features and capabilities of Avaya Aura® Communication Manager and how you use them in the Avaya Aura® Call Center Elite and Avaya Aura® Call Center Elite Multichannel

Module 4:

• Identify how Avaya Aura® Communication Manager works with Avaya Aura® Call Center Elite Multichannel.

 Module 5:

• Identify how features are activated for Avaya Aura® Call Center Elite

Module 6:

• Describe dialing features including the dialing plan in Avaya Aura® Call Center Elite.

Module 7:

• Describe access codes, and abbreviations on the dialing list.

Module 8:

Describe the properties of hunt groups, splits, and skills for agents.

Module 9:

• Create multiple hunt groups with the features required for them to function correctly

Module 10:

Use Control panel to add contact information to the Contact Database for use in the Avaya Aura® Call Center Elite Multichannel desktop application.

Module 11:

Describe, install and configure the Avaya Aura® Call Center Elite Multichannel Desktop

Module 12:

Describe, install and configure the Avaya Aura® Contact Center Elite Multichannel multimedia services including workflow and queuing.

Who this course is for:

• Any IT, Contact Center User

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International Student Fee:500 USD

Flexible Class Options

• Evening Classes | Workshops | Fast-Track
• Week End Classes For Professionals  SAT | SUN
• Online Classes – Live Virtual Class (L.V.C), Online Training.

Job Interview Questions & Answers

• Avaya Job Interview Q&A
• Avaya Interview Questions

Avaya Aura Practice Exam

• Avaya 75940X Avaya Converged Platform Integration Exam Version:1:0 Exam Dump Practice Test
•  Avaya 78200X Avaya IP Office Platform Configuration and Maintenance Exam Version: 1.0 Exam Dump Practice Test
• Avaya 76940X Converged Platform Solution Support Exam Dump Practice Test
• Avaya 71200X Avaya Aura Core Components Integration Version: 2.0 Exam Dump Practice Test
• Avaya 7392X Avaya Aura® Call Center Elite Implementation Exam Version: 1.0 Practice Exams
• Avaya Aura® Call Center Elite Support Exam Dumps Practice Test

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