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Price: 30,000.00
5 Days
0 Lessons

ISO 20000 Lead AuditorISO 20000 Lead Auditor

ISO 20000 Lead Auditor five-day intensive course enables the participants to develop the necessary expertise to audit a Service Management System (SMS) based on ISO 20000 and to manage a team of auditors by applying widely recognized audit principles, procedures, and techniques. During this training, the participant will acquire necessary knowledge and skills to proficiently plan and perform internal and external audits in compliance with ISO 19011 and certification audits according to ISO 17021. Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution, etc.) necessary to efficiently conduct an audit.

Course Content:

  • Introduction to Service Management System (SMS) concepts as required by ISO 20000
  • Planning and initiating an ISO 20000 audit
  • Conducting an ISO 20000 audit
  • Concluding and ensuring the follow-up of an ISO 20000 audit

Training Track   : ISO 20000 Lead Auditor

Flexible Class Options

  • Morning | Evening Classes | Workshops | Fast-Track
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training

Related ISO Courses

ISO 2000 Lead Implementer Training

ISO 22301 Lead Implementer Course

ISO 26000 Social Responsibility

KEY FEATURES

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Lessons

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Based on practical exercises, the participant will develop the skills (mastering audit techniques) and competencies (managing audit teams and audit program, communicating with customers, conflict resolution.
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