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Price: 30,000.00
5 Days
0 Lessons

ISO 20000 Lead Implementer ISO 20000 Lead Implementer 

ISO 20000 Lead Implementer five-day intensive course enables the participants to develop the necessary expertise to support an organization in implementing and managing a Service Management System as specified in ISO/IEC 20000-1. Also, the participants will gain a thorough understanding of in best practices for planning and implementing the Service Management processes starting from the fields of ISO 20000 planning and implementing new and changed services, service delivery process, relationship management processes, problem resolution process, control processes and release processes. This training is consistent with the project management practices established in ISO 10006 (Quality Management Systems – Guidelines for Quality Management in Projects). This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.

Course Content:

  • Introduction to Service Management System (SMS) concepts as required by ISO 20000; initiating an SMS
  • Planning an SMS based on ISO 20000
  • Implementing an SMS based on ISO 20000
  • Controlling, monitoring, measuring and improving an SMS certification audit of an SMS in accordance with ISO 20000

Training Track   : ISO 20000 Lead Implementer

Flexible Class Options

  • Morning | Evening Classes | Workshops | Fast-Track
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training

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KEY FEATURES

Flexible Classes Schedule

Online Classes for out of city / country students

AMAZING Discount OFFER

Weekend Classes for Professionals

Internship Opportunity

*Installment Fee Payment available for deserving students

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This training is fully compatible with ISO 20000-2 (Guidelines for the Implementation of an SMS) and ITIL.
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