ISO 9001 – Quality Management System

ISO 9001 Foundation training enables you to learn the basic elements to implement and manage a Quality Management System (QMS) as specified in ISO 9001. During this training course, you will be able to understand the different modules of a QMS, including QMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

Learning objectives

Understand the elements and operations of a Quality Management System and its principal processes
Acknowledge the correlation between ISO 9001 and other standards and regulatory frameworks
Understand the approaches, methods and techniques used for the implementation and management of a QMS

Course Content:

Outline the processes involved in establishing, implementing, operating, monitoring, measuring, analyzing, evaluating, reviewing, maintaining, and improving a quality management system, including the significance of these for QMS auditors.
Understand the terms and definitions defined and used in ISO 9000
Outline, with reference to the PDCA cycle and the model of a process-based quality management system, the structure and content of ISO 9001.
Making reference to the seven quality principles, explain the relationship between ISO 9001 requirements and ISO 9000
Understand the relationship between the external and internal issues, the relevant requirements of relevant interested parties, the actions to address, risks and opportunities, and the quality management system processes needed to implement them.
Understand the purpose of the scope of a quality management system and what should be considered when determining it.
Understand the purpose of a quality policy, the relationship between the quality management system scope, and the quality policy and the requirements for its content, implementation and review.
Understand how top management demonstrates leadership and commitment by taking accountability for the effectiveness of the quality management system.
Understand the requirements for quality objectives and the relationship between them, the quality policy and management review.
Give examples of the resources needed to achieve customer satisfaction and conformity to product and service requirements, and explain the requirements for support.
Understand how the organization plans, implements and controls the processes needed to meet quality management system requirements, and how any externally provided processes, products and services are controlled.
Understand the typical processes and associated process controls required to achieve customer satisfaction and conformance of product and service with requirements.
Understand the requirements for the monitoring, measurement, analysis and evaluation of the quality management system performance against planned objectives and for the internal audit.
Understand the processes involved in achieving continual improvement of performance through improving the suitability, adequacy, and effectiveness of the quality management system and the related processes.
An understanding of Risk-based thinking
Relationship with other management system standards
Key Considerations for implementation of ISO9001-2015 in your Organization

Who should attend?

This QMS course is for beginners and intermediate business professionals who want to get an understanding of quality and what quality means for their business and reputation.
Quality Managers & Technicians
Project Managers
People responsible for the selection of suppliers

Educational approach