ServiceNow Certified System Administrator Certification in Islamabad, Pakistan

ServiceNow Certified System Administrator Certification

ServiceNow is a cloud-based IT Service management tool, which is growing exponentially in the space of ITSM and IT Governance. Establishments across the world are implementing ServiceNow to create a sole structure of the record for enterprise IT, reduce the IT operational costs and to improve effectiveness and efficiency. ServiceNow is an excellent platform to develop custom applications according to the business demands of the customers.

Course Key Learnings:

Understand how ServiceNow works behind the scenes
Master administration on the ServiceNow platform
Understand the different configurations & customizations
Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

Course Content:

Module 1:

Introduction
User Administration and Security Controls
Creating Tables and Applications
Implementation of Incident
Exercises

Module 2:

Implementing Problem Management
Implementing Change Management
Implementation Configuration Management
Managing Approval Process using Approval Rule and Process Guide
Exercises

Module 3:

Implementation of Service-Catalog
Service Level Management
ServiceNow ITSM Platform Reporting
Exercises

Module 4:

Scripting in ServiceNow
ServiceNow Integrations
Web Services
Workflow
Rest services
Supplemental Advanced Topics
Debugging
Auditing
Exercises

Who this course is for:

Those who are new to the ServiceNow platform
Anyone interested in becoming a ServiceNow administrator or developer
Those who are looking to pass the ServiceNow certified System Administrator exam

Requirements