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Excellent Customer Services Skills Building Course

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Price:  18,000  15,000
1 Day
0 Lessons

CSS Course

Excellent Customer Service Skills

This one day Customer Service Training Course is for people on the front line of customer service, whether face-to-face in branch/ customer service centers or over the tele-care operations.It’s designed to help you handle difficult customers and situations and to make the most of every customer contact.

“Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” Betsy Sanders

The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any customer situation.

Course Key Topics

  • Delegate Input
  • What is Customer Service really like?
  • Whats value of Customer Relationship Management?
  • Defining Really Good Customer Service
  • Communicating with Customers
  • Working with The Customer’s Point of View
  • Assumptions about Customers
  • Caught in the Line of Fire
  • Emotion vs. Objectivity: “So What You’re Saying Is…”
  • Listening and Responding with Empathy
  • ‘You’ vs ‘I’
  • Team Exercise – I
  • Delivering Difficult Messages to Customers
  • Establishing Customer Empathy: Quick Fire Tips
  • Gaining Customer Confidence
  • Defusing Phrases
  • How Do I Let Go?
  • Customer Service Course Summary and Personal Take Out
  • Team Exercise – II

Flexible Class Options

  • Evening Classes | Corporate Workshops | Fast-Track
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training

KEY Benefits

– Corporate: Nominate 10 Person or More Participants Get 20% Group discounts
– Post Training Free Refreshers
– Mentorship on day-to-day business challenges
– Online Training Options Available

🎥 Your Team FREE eLEARNING Courses (Click Here)

International Student Fee : 250 USD



Flexible Classes Schedule

Online Classes for out of city / country students

Unlimited Learning - FREE Workshops

FREE Practice Exam

Internships Available

Free Course Recordings Videos

Register Now


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OMNI ACADEMY & CONSULTING is one of the most prestigious Training & Consulting firm, founded in 2010, under MHSG Consulting Group aim to help our customers in transforming their people and business - be more engage with customers through digital transformation. Helping People to Get Valuable Skills and Get Jobs.

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  • Head Office: 14-C, Saher Commercial Area, Phase VII, Defence Housing Authority, Karachi-75500 Pakistan. 0213-5344600, 0312-2169325, 0331-3929217
  • Gulshan Iqbal: A-242, Sardar Ali Sabri Rd. Block-2, Gulshan-e-Iqbal, (Near Rab Medial) Karachi. 021-3498-6664, WhatsApp 0331-3929217
  • INQUIRY: Karachi 02134986664, 03122169325, Lahore 0331-3929217, Islamabad 0331-3929217, Saudi Arabia 050 2283468
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  • Tuesday10.00am - 8.00pm
  • Wednesday10.00am - 8.00pm
  • Thursday10.00am - 8.00pm
  • FridayClosed
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  • Sunday10.00am - 8.00pm
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