*Friday CLOSED

Timings 10.00 am - 08.00 pm

Call : 021-3498-6664, 0312-216-9325 DHA 021-35344-600, 03333808376, KSA 0502283468

Excellent Customer Services Skills Building Course


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Price:  18,000  15,000
1 Day
0 Lessons

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Customer Service Training Course

Excellent Customer Service Skills

This one day Customer Service Training Course is for people on the front line of customer service, whether face-to-face in branch/ customer service centers or over the tele-care operations.It’s designed to help you handle difficult customers and situations and to make the most of every customer contact.

“Service, in short, is not what you do, but who you are. It’s a way of living that you need to bring to everything you do if you’re to bring it to your customer interactions.” Betsy Sanders

The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and feel confident in any customer situation.


Course Key Topics

  • Delegate Input
  • What is Customer Service really like?
  • Whats value of Customer Relationship Management?
  • Defining Really Good Customer Service
  • Communicating with Customers
  • Working with The Customer’s Point of View
  • Assumptions about Customers
  • Caught in the Line of Fire
  • Emotion vs. Objectivity: “So What You’re Saying Is…”
  • Listening and Responding with Empathy
  • ‘You’ vs ‘I’
  • Team Exercise – I
  • Delivering Difficult Messages to Customers
  • Establishing Customer Empathy: Quick Fire Tips
  • Gaining Customer Confidence
  • Defusing Phrases
  • How Do I Let Go?
  • Customer Service Course Summary and Personal Take Out
  • Team Exercise – II

Flexible Class Options

  • Evening Classes | Corporate Workshops | Fast-Track
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training

KEY Benefits

– Corporate: Nominate 10 Person or More Participants Get 20% Group discounts
– Post Training Free Refreshers
– Mentorship on day-to-day business challenges
– Online Training Options Available

 

KEY FEATURES

Online Classes for out of city / country students

Post Training Refreshers

Better Customer Satisfaction

Corporate Discounts

Experience Faculty

More Productivity

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ABOUT US

OMNI ACADEMY is one of the most prestigious Training & Consulting firm, founded in 2010, under MHSG Consulting Group aim to help our customers in transforming their people and business - be more engage with customers through digital transformation. Helping People to Get Valuable Skills and Get Jobs.

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  • Gulshan Campus : A-242, Sardar Ali Sabri Rd. Block-2, Gulshan-e-Iqbal, (Near Rab Medial) Karachi. 021 3498 6664, WhatsApp 0312 216 9325
  • Dha Campus: 14-C, Saher Commercial Area, Phase VII, Defence Housing Authority, Karachi-75500 Pakistan. 021 35344 600, 0333 3808376
  • 021 34986664, 021 35344 600, 0333 3808376, KSA 050 2283468
  • info@omni-academy.com
WORKING HOURS

  • Monday10.00am - 8.00pm
  • Tuesday10.00am - 8.00pm
  • Wednesday10.00am - 8.00pm
  • Thursday10.00am - 8.00pm
  • FridayClosed
  • Saturday10.00am - 8.00pm
  • Sunday10.00am - 8.00pm
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