Foundation In Travel & Tourism

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Course Key Learning

After completing this course you will be able to:

Advise customers on passport and visa requirements, as well as on travel insurance options
Promote services and facilities available to airline passengers during their travel
Interpret standard industry codes to plan and reserve travel itineraries
Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
Provide good customer service and retain customer loyalty
Use the Global Distribution System to make and maintain reservations and issue travel documents

Course Outline

The Travel and Tourism Industry and the Travel Professional
Geography in Travel Planning and Travel Formalities
Air Transport Essentials Land Transport: Car & Camper
Hotel Products and Services
Water Transport: Ferries and Cruises 1
Tour Packages 1
Serving the Travel Customer
Fundamentals in Air fares and Ticketing
Passenger Air Tariff (PAT)
IATA Geography and Global Indicators
The Journey Fare Selection
Currency Rules Specified Routings OW Through Fare Construction Round trip and Circle Trip Fare Construction
Ticketing
Credit cards Taxes, fee And Charges
Children and Infant Passengers Special or Promotional Fares Consolidator and Net fares
Billing and Settlement Plan (BSP)

Who should attend

Travel agents
Airline reservation agents
Tour operators
Call center agents

Additional information

You may enrol in the Printed Textbook or eTextbook version of this course. Both versions require access to online modules. You will access these online modules and other study materials through your User Account in the IATA Learning Management System. In order to access the online training content, you need an Internet connection and the Google Chrome™ browser.