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ITIL Practitioner Course


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Price:  35,000  30,000
2 Days
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ITIL Practitioner

The ITIL Practitioner course offers practical guidance on how to adopt and adapt the ITIL framework to support your business’ objectives. It enables practitioners to not only speak the language of ITIL, but be able to translate it and use it in practice.

ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics

ITIL Practitioner Training Course
The training course covers the following topics:

  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach

Course Pre-Requisite : To take the ITIL Practitioner exam, individuals must hold either an ITIL v3 Foundation* or an ITIL 4 Foundation certificate.


ITIL Practitioner Exam Format

  • Multiple choice examination questions
  • 40 questions
  • 28 marks required to pass (out of 40 available) – 70%
  • 135 minutes’ duration
  • Open book. Only the official printed hard copy of the ITIL ® Practitioner Guidance is allowed.
  • A printed PDF of the official manual or a digital PDF of the official manual on a personal device, is not allowed in an exam environment.
  • The official manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

Flexible Class Options

  • Evening Classes | Corporate Group Workshops | Fast-Track
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training

Related Courses

ITIL V4 Foundation

CBAP® Boot Camp
ISO 22301 – Foundation Business Continuity Management System (BCMS)
COBIT®5 Foundation
ITIL Foundation Course
Pass PMP® Certification Exam

KEY FEATURES

Flexible Classes Schedule

Online Classes For Out of City/ Country Students

FREE Practice Exam

Weekend Classes for Professionals

Internship Opportunity

Accredited Course Material

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