ITIL V3 Training

The ITIL V3 Foundation training course provides a detailed, modular introduction to the concepts, terms, definitions, benefits, objectives, and relationships within core IT service management processes and functions, according to the ITIL best practice framework. ITIL IT Service Management Processes, Service Desk: Understanding its role and function in the IT infrastructure and its relationship with.

FREE ITIL Foundation Exam Questions to Ensure your Exam Success !

ITIL V3 Course Overview

The ITIL® Foundation

An Introduction to IT Service Management
Practicing Service Management

The IT Service Lifecycle

Service Strategy
Service Strategy Processes
Service Design
Service Transition
Service Operation
Continual Service Improvement
Concepts
Terminology
Main Principles and Models
Roles
Functions

Processes

Service Level Management
Service Continuity
Configuration Management
Release Management
Incident and Problem Management
Technology and Architecture
Competencies
Service Management Skills

ITIL Course Audience

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program

Learning Format

The course uses a stimulating mix of instructions, workshops, quizzes, discussions and a practice-exam, online training classes available

ITIL® Foundation Exam

The ITIL® Foundation exam measures knowledge of the basic concepts and principles behind ITIL® and service management.