Siebel CRM Business Analyst
This Siebel CRM Business Analyst training teaches business analysts technical skills and Siebel application knowledge to translate user requirements into detailed technical specifications. Learn methods for determining solutions to application gaps. Hands-on 100% practical activities based training course.
This Siebel CRM Business Analyst training examines Siebel applications in two dimensions;
The first dimension, breadth and functionality, is covered in the first two days of the course; you’ll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You’ll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.
The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.
Course Key Learning
- Develop a deep understanding of Siebel CRM Application
- Understanding complex CRM business requirements
- Navigate Siebel applications
- Use a wide range of Siebel application functionality
- Translate user requirements into technical specifications
- Explore application configuration options using Siebel Tools
Course Key Topics
Using Siebel CRM
- Introducing Siebel CRM Applications
- Navigating
- Working with Data in the Siebel User Interface
Common Siebel Business Entities
- Representing customers with Accounts and Contacts
- Describing tasks with Activities
- Defining sales-related objects with Opportunities and Quotes
- Resolving customer issues with Service Requests
- Using Siebel business entities to implement business practices
Siebel Application Features
- Siebel Sales scenario: Opportunity Management
- Siebel Sales scenario: Forecasting
- Remote, TAS, Sales Methodologies
- Siebel Call Center: service scenario
- Email Response, SmartScript, Hoteling, and Multi-Tenancy
Siebel Administration and Key Features
- Administration Overview
- iHelp
- Inbox
- Reports
- Audit Trail
- Search
Technical Topics
- Understanding Architecture
- Security
- Access Control
- Siebel Tools
- Data Model
- Workflow
- Assignment Manager
- Task UI
Deployment Considerations
- Global Deployment
- Integration Options
Course Audience
- Business Analyst
- Project Managers
- Functional Implementer
- Technical Consultants /Programmers
SIEBEL Software Download
International Student Fee : US$1200
Job Interview Preparation (Soft Skills Questions & Answers)
- Tough Open-Ended Job Interview Questions
- What to Wear for Best Job Interview Attire
- Job Interview Question- What are You Passionate About?
- How to Prepare for a Job Promotion Interview
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Internships, Freelance and Full-Time Work opportunities
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Flexible Class Options
- Week End Classes For Professionals SAT | SUN
- Corporate Group Trainings Available
- Online Classes – Live Virtual Class (L.V.C), Online Training
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