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SIEBEL CRM Business Analyst Training🏷️

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Price:  350,000  300,000
2 Months / 5 Days
0 Lessons

Siebel CRM Course

Siebel CRM Business Analyst

This Siebel CRM Business Analyst training teaches business analysts techn

ical skills and Siebel application knowledge to translate user requirements into detailed technical specifications. Learn methods for determining solutions to application gaps. Hands-on 100% practical activities based training course.

This Siebel CRM Business Analyst training examines Siebel applications in two dimensions;

The first dimension, breadth and functionality, is covered in the first two days of the course; you’ll become familiar with the defining features of Siebel applications, including Siebel Sales and Siebel Call Center. You’ll also explore administration and automation options, including Siebel Workflow, Assignment Manager, and Task UI.

The second dimension, depth and technology, is provided in the last three days of training, which helps business analysts develop the knowledge and skills to participate in a Siebel implementation project. You will explore foundational aspects such as the architecture and data access. You will then use Siebel Tools to explore customizing the application business logic, user interface, and automation options. Finally you will look at global deployment, integration considerations, and recommended implementation practices.

Course Key Learning

  • Develop a deep understanding of Siebel CRM Application
  • Understanding complex CRM business requirements
  • Navigate Siebel applications
  • Use a wide range of Siebel application functionality
  • Translate user requirements into technical specifications
  • Explore application configuration options using Siebel Tools

Course Key Topics

Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes
  • Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Siebel Administration and Key Features

  • Administration Overview
  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search

Technical Topics

  • Understanding Architecture
  • Security
  • Access Control
  • Siebel Tools
  • Data Model
  • Workflow
  • Assignment Manager
  • Task UI

Deployment Considerations

  • Global Deployment
  • Integration Options

Course Audience

  • Business Analyst
  • Project Managers
  • Functional Implementer
  • Technical Consultants /Programmers

SIEBEL Software Download 

International Student Fee : 2,500 USD | 9,375 AED | 9,375 SAR

Course Duration : 2 Months weekend class or 5 Days Bootcamp

Flexible Class Options

  • Evening Classes | Corporate Group Workshops
  • Week End Classes For Professionals  SAT | SUN
  • Online Classes – Live Virtual Class (L.V.C), Online Training Available

Consulting & Support Services 

Please Contact us for Siebel Implementation and Upgrade Services Email: info@omni-academy.com

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Flexible Classes Schedule

Online Classes for out of city / country students

Unlimited Learning - FREE Workshops

FREE Practice Exam

Internships Available

Free Course Recordings Videos

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Siebel CRM Business Analyst

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