Siebel Fundamentals Rel 15.5

What you will learn

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI

Learn To:

• Create, modify, delete, and search for records
• Work with common Siebel business entities
• Use basic functionality of Siebel Sales and Siebel Call Center
• Navigate Siebel applications
• Describe other cross-application features
• Describe best practices for a Siebel implementation

Audience

• End Users
• Functional Implementer

Course Objectives

• Describe Siebel Customer Relationship Management (CRM) applications
• Navigate the Siebel application user interface (UI)
• Work with common Siebel business entities
• User basic functionality of Siebel Sales and Siebel Call Center
• Describe common cross-application features
• Describe recommended implementation practices

Course Topics

Using Siebel CRM

• Introducing Siebel CRM Applications
• Navigating
• Working with Data in the Siebel User Interface

Common Siebel Business Entities

• Representing customers with Accounts and Contacts
• Describing tasks with Activities
• Defining sales-related objects with Opportunities and Quotes Resolving customer issues with Service Requests
• Using Siebel business entities to implement business practices

Siebel Application Features

• Siebel Sales scenario: Opportunity Management
• Siebel Sales scenario: Forecasting
• Remote, TAS, Sales Methodologies
• Siebel Call Center: service scenario
• Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

• iHelp
• Inbox
• Reports
• Audit Trail
• Search
• Administration

Recommended Implementation Practices

Minimum Participants: 4 Person or More

Job Interview Preparation  (Soft Skills Questions & Answers)

• Tough Open-Ended Job Interview Questions
• What to Wear for Best Job Interview Attire
• Job Interview Question- What are You Passionate About?
• How to Prepare for a Job Promotion Interview

Flexible Class Options

• Week End Classes For Professionals  SAT | SUN
• Corporate Group Trainings Available
• Online Classes – Live Virtual Class (L.V.C), Online Training

Related Siebel Course

Siebel 8.1.x Core Consultant Course

Siebel Open UI Foundation

Siebel Business Foundation 15.5 Course

Siebel Customer Order managment Course

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