*Friday CLOSED

Timings 10.00 am - 08.00 pm

Call : 021-3455-6664, 0312-216-9325 DHA 021-35344-600, 03333808376, ISB 03333808376

Oracle Customer eXperience (CX / CRM) Solution

Customer Experience Digital TransformationOracle Digital Customer Experience (CX)

Oracle Customer Experience Management, or CXM, is a system companies use to track, oversee, and respond accordingly to all customer/business interactions–so companies exceed customer expectations in order to increase customer satisfaction, loyalty, and advocacy.


Industry-Leading Digital Experience Platform

The Forrester Wave™: Digital Experience Platforms, Q3 2017

FORRESTER Report Summary 

Oracle has one of the broadest portfolios —including, content, commerce, marketing, data, analytics, and customer care —of any vendor we evaluated. The Forrester Wave™: Digital Experience Platforms, Q3 2017

Oracle’s platform benefits from the biggest portfolio and heavy cloud refactoring. Based in redwood Shores, california, oracle has one of the broadest portfolios — including, content, commerce, marketing, data, analytics, and customer care — of any vendor we evaluated. As one reference told us: “no one else has the length and breadth of integration and future development dollars. i think oracle is in this for the long haul.” The platform still lacks strong customer analytics and digital intelligence tools, and customers still complain about the complexities of their setup experience.

Oracle’s vision focuses on simplifying setup and deployment complexity and on its platform-as-aservice (paaS) running on the oracle cloud. This paaS capability is important for companies with complex requirements; however, references had varying thoughts on integration: integration cloud Service (icS) customers said it was the most valuable investment they’ve made, while others still rely on partners to do traditional point-to-point integrations. oracle’s road map includes “identity cloud” for customer data management, practitioner single sign-on, and converting customers to the cloud.

Enterprises with complex needs and a strong oracle alignment should not hesitate to use oracle’s offerings, with an aggressive plan to use the cloud versions. companies that are looking for a fresh start should also consider oracle’s portfolio. Those with lighter-weight needs or big commitments to an alternative could stay away.

CX for Industry

CX for Industry - omni academy

CX Benefits

  • Reduce at-risk revenue. Recover potentially lost customers.
  • Engage existing customers as a sustainable engine for growth.
  • Reduce the costs of new customer acquisition
  • Engage employees. Reduce staff turnover and cost of hiring.
  • Reduce the cost of customer and employee feedback infrastructure.
  • Market intelligence and Innovation

Customer Success Stories

Banks | Financial Services 

Insurance Service

Consumer Goods

Communications

Higher Education

HealthCare

ABOUT US

OMNI ACADEMY & CONSULTING is one of the most prestigious Training & Consulting firm, founded in 2010, under MHSG Consulting Group aim to help our customers in transforming their people and business - be more engage with customers through digital transformation. Helping People to Get Valuable Skills and Get Jobs.

Read More

Contact Us

Get your self enrolled for unlimited learning 1000+ Courses, Corporate Group Training, Instructor led Class-Room and ONLINE learning options. Join Now!
  • Head Office: A-2/3 Westland Trade Centre, Shahra-e-Faisal PECHS Karachi 75350 Pakistan Call 0213-455-6664 WhatsApp 0334-318-2845, 0336-7222-191, +92 312 2169325
  • Gulshan Branch: A-242, Sardar Ali Sabri Rd. Block-2, Gulshan-e-Iqbal, Karachi-75300, Call/WhatsApp 0213-498-6664, 0331-3929-217, 0334-1757-521, 0312-2169325
  • ONLINE INQUIRY: Call/WhatsApp +92 312 2169325, 0334-318-2845, Lahore 0333-3808376, Islamabad 0331-3929217, Saudi Arabia 050 2283468
  • DHA Branch: 14-C, Saher Commercial Area, Phase VII, Defence Housing Authority, Karachi-75500 Pakistan. 0213-5344600, 0337-7222-191, 0333-3808-376
  • info@omni-academy.com
  • FREE Support | WhatsApp/Chat/Call : +92 312 2169325
WORKING HOURS

  • Monday10.00am - 7.00pm
  • Tuesday10.00am - 7.00pm
  • Wednesday10.00am - 7.00pm
  • Thursday10.00am - 7.00pm
  • FridayClosed
  • Saturday10.00am - 7.00pm
  • Sunday10.00am - 7.00pm
WhatsApp Us