Avaya Interview Questions and Answers
What is Avaya
When it comes to business telephony solutions, there’s no doubt that the name Avaya will be mentioned somewhere. That’s because Avaya is one of the world’s leaders in business collaboration and communication solutions. They provide unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes worldwide.
Question # 1
Your client is upset with you for a mistake you made, how do you react?
Answer: Acknowledge their pain – empathize with them. Then apologize and offer a solution to fix the mistake.
Question # 2
How would your boss and co-workers describe you?
Answer: First of all, be honest (remember, if you get this job, the hiring manager will be calling your former bosses and co-workers!). Then, try to pull out strengths and traits
Question # 3
Describe a time when you put your needs aside to help a co-worker understand a task. How did you assist them? What was the result?
The key is to show that the mentoring of a co-worker was first a higher priority than the task you had at hand (remember, you want to show that you focus on them highest priority tasks first). Then, describe in detail how you helped them not only complete the task but learn to do it on their own. You want to teach them how to fish andnot to simply fish for them.
Question # 4
What do you know about our company?
Answer: You always want to make sure that you’re pretty familiar with the company that you’re interviewing with. Nothing looks worse than a candidate who knows nothing about the company they say they’re interested in working for. Find out everything you can about the company, its culture and its goals. You will also want to know how the company is positioned in its market as well as who its major competitors are.
Question # 5
Tell us about a suggestion you have made that has benefited an organization you’ve worked for?
Answer: This is another opportunity to show the interviewer what you’re capable of so make sure to be prepared for this type of question. Have an example ready and make sure its an example of a suggestion you’ve made that was accepted and that have positive influence. If you can come up with an example that relates to the position you’re applying for that would be even better.
Question # 6
What is your philosophy towards work?
Answer: This is typically a straightforward question that merits a straightforward answer. Do you have strong worth ethic? Will you do whatever it takes to make sure the job gets done? Just say so in your response. Keep it short, direct and positive.
Question # 7
How do you propose to compensate for your lack of experience?
Answer: The first thing you should do is discuss experience you have the interviewer is unfamiliar with. Once that is detailed, tell the person conducting the interview that you are able to learn new tasks and information in a reasonable period of time and possess a strong work ethic. However, only state this if you can live up to these expectations.
Question # 8
What position do you prefer on a team working on a project?
Answer:Do not claim to be comfortable with a specific role if you in are in fact not comfortable with it. However, if you have no problem working in certain roles or situations, be sure to discuss this with the interviewer.
Question # 9
What relevant work experience do you have in this career field At Avaya?
Answer: Talk about specific work related experience for the position you’re interviewing for. Make sure the experience is relevant. Don’t talk about previous experience that is not related to the position in question. If you don’t have specific career related experience speak about prior experience that has helped you develop the specific knowledge and skills required for the position you are applying for.
Question # 10
Would you like doing repetitive work?
Answer:Why not, I am not only doing a repetitive work but also earning but also getting a good salary by the company At Avaya. And second thing is that nothing is interesting in the life till we are not interested.
Question # 11
What experience do you have At Avaya?
Answer: The employer would want to know that not only you can do the job but you can make the difference and bring significant contribution – Simple as that. No doubt that this is your time to perform and present yourself – You have to introduce/sell yourself to the interviewer. Prepare your answer based on your qualification, professional experience and what you’ve already achieved in your previous jobs. This is your time to express why you think that your professional abilities fit into the job and its requirements.
Question # 12
Tell me about a problem that you’ve solved in a unique or unusual way. What was the outcome? Were you happy or satisfied with it?
Answer: In this question the interviewer is basically looking for a real life example of how you used creativity to solve a problem.
Question # 13
Give me an example of a time when you set a goal and were able to meet or achieve it?
Answer: Show that you set great goals and the process and steps you took to achieve it. Details really matter here.
Question # 14
Are you willing to work overtime or odd hours?
Answer: Be completely honest. You don’t want to lie to get the job if you’re not going to work the hours
required.
Question # 15
What do you think about Teamwork?
Answer: I enjoy teamwork and am used to shift work. I think I would adapt well to the role. I am looking for new challenges At Avaya and I know I would learn a lot as cabin crew, not just about people and places, but skills like first aid too, how can I help others with in my limits.
Question # 16
Can you tell me a little about yourself?
Answer: This question seems simple, so many people fail to prepare for it, but it’s crucial. Here’s the deal: Don’t give your complete employment (or personal) history At Avaya. Instead give a pitch-one that’s concise and compelling and that shows exactly why you’re the right fit for the job. Start off with the 2-3 specific accomplishments or experiences that you most want the interviewer to know about, then wrap up talking about how that prior experience has positioned you for this specific role.
Question # 17
What has been your biggest professional disappointment?
Answer: When discussing a professional disappointment, make sure to discuss a scenario you could not control. Be positive about the experience and accept personal responsibility where applicable.
Question # 18
Explain me about a problem or disagreement you had with previous supervisor?
Answer: This question is trap. It is meant to see whether or not you’ll speak poorly of an employer. No one wants to hire someone who’s going to speak poorly of them down the road. Stay upbeat and positive and most of all don’t say anything negative about a previous employer.
Question # 19
Top 17 Behavioral Interview Questions At Avaya:
Answer: Behavioral interviews At Avaya where popularized by industrial psychologists in the 1970s, and have been used at big companies like AT&T. The idea behind them is that past responses to situations are the best predictor of how candidates will respond in the future.
- Tell me about a time you faced a conflict while working as part of a team.
- Talk about a goal you set for yourself. What did you do to make sure you met the goal?
- Give an example of a time when you had to work with someone with a very different personality from yours.
- Talk about an instance where you wish you’d handled a situation differently with a team member.
- What’s the most difficult problem you have had to solve At Avaya?
- Give an example of how you handled a situation where you needed information from a colleague who wasn’t responsive.
- Talk about a time when you had problems building a relationship with a key team member. What did you do?
- Tell me about an instance when it was important to make a great impression on a client. What did you do?
- Tell me about a situation where you had to work with a difficult client.
- Tell me about a situation where you disappointed a client, and how you tried to fix it.
- Talk about a time when you had to strategize to meet all your obligations.
- Talk about a time when you failed at something. How did you react?
- Talk about a time you took on a leadership role.
- Tell me about a long-term project you oversaw. How did you keep it focused and on schedule?
- Talk about a time when you were under a lot of stress. What caused it, and how did you manage?
- Do you prefer to work alone or with others At Avaya?
- Tell me about a time when you were overwhelmed by the amount of work on your agenda. How did you handle it?
Question # 20
What makes you right for this position?
Answer: This question can be tricky because you need to show your worth At Avaya without sounding cocky or arrogant. Research the business ahead of time and become familiar with its mission and values. Take the time to figure out how your personal qualities fit the needs of the business and use that fit to provide your answer.
Question # 21
Basic 15 Interview Questions that Test Communication Skills At Avaya:
Answer: For most jobs, communication skills At Avaya are important. It’s hard to work as a team if people aren’t communicating well. At some jobs, like customer service or sales, communication skills are an absolute essential. These questions are meant to help gauge a candidate’s ability to communicate.
Question # 22
How do you think your colleagues at your last job would describe you?
Answer: While your CV will say a lot about your work history At Avaya, the interviewer will most likely look for greater detail with questions such as this. Be positive about previous experience, highlighting your own strengths.
Question # 23
Describe your work ethic?
Answer: While discussing this, be sure to stress specific examples of what you bring to the company. Good qualities include resolve to fulfill job responsibilities, optimism, and a desire to be as efficient as possible while at work.
Question # 24
How do you stay up to date with industry?
Answer: Discuss how you stay up to date by reading industry specific sites, magazines, and Google / yahoo news. Also make sure you stay up to date by reading the current news on the company’s website.
Question # 25
What do you aspire to be?
Answer: Discuss your aspirations for the near, immediate and long term. You want to show them you are thinking of making an impact now as well as the future.
Question # 26
What do you already know about our company?
Answer: Good reputation of a large home grown company that has various departments and product.
Question # 27
Why are you the best fit for this job At Avaya?
Answer: Analyze the job responsibilities and match those to your skills sets. Then discuss how your experience and skills sets can truly create the best impact to the company in that specific job role. Impact could mean marketing impressions, sales, cutting costs, making products more efficiently, creating better customer service, engineering new designs that create customer excitement, etc.
Question # 28
What is it about this position At Avaya that attracts you the most?
Answer: Use your knowledge of the job description to demonstrate how you are a suitable match for the
role.
Question # 29
How would your former employer describe you?
Answer: In all likelihood, the interviewer will actually speak with your former employer so honesty is key. Answer as confidently and positively as possible and list all of the positive things your past employer would recognize about you. Do not make the mistake of simply saying you are responsible, organized, and dependable. Instead, include traits that are directly related to your work as a medical assistant, such as the ability to handle stressful situations and difficult patients, the way you kept meticulous records, and more.
Question # 30
What makes a product successful?
Answer: Basing on the monetization, these questions give you the chance to prove your personal try. Do not show extremely your optimism and pursue the unreality. Give your answers the reality. It is useful to predict a five to ten- year- scenario of expectations in order to gain your targets that you set up and it is the period of time to see how your plans and targets are performed. Therefore, the quality of the product and marketability of the mentioned industry need to be highlighted. This will help you to achieve the interviewer’s attention and insurance to you personality and you can get the honest and long- term goals.
Question # 31
What motivates you to succeed?
Answer: Your interviewer will likely want to know the reasons why you will remain motivated to do your best during your employment with the company At Avaya. Perhaps you are interested in being challenged, but you may also have interest in being recognized for your hard work in the form of the number of sales you can attain. A great example answer for this question is “I always do my best in everything, including my job. I take pride in my success, and I also want the company for which I work to be successful. Being affiliated with a company that is known for its excellence is very important to me.”
Question # 32
What are your salary requirements At Avaya?
Answer: The #1 rule of answering this question is doing your research on what you should be paid by using site like Global Guideline. You’ll likely come up with a range, and we recommend stating the highest number in that range that applies, based on your experience, education, and skills. Then, make sure the hiring manager knows that you’re flexible. You’re communicating that you know your skills are valuable, but that you want the job and are willing to negotiate.
Question # 33
What challenges are you looking for in this position?
Answer: A typical interview question to determine what you are looking for your in next job, and whether you would be a good fit for the position being hired for, is “What challenges are you looking for in a position At Avaya?” The best way to answer questions about the challenges you are seeking is to discuss how you would like to be able to effectively utilize your skills and experience if you were hired for the job. You can also mention that you are motivated by challenges, have the ability to effectively meet challenges, and have the flexibility and skills necessary to handle a challenging job. You can continue by describing specific examples of challenges you have met and goals you have achieved in the past.
Question # 34
What are three positive characteristics you wish you had?
Answer: The key here is to be honest about your wish list but then to describe how you plan on developing or growing those characteristics so that it becomes a reality. For example, I wish I had a stronger work ethic and I am reading a book right now about how to instill a better discipline around getting work done efficiently.
Question # 35
Where do you see yourself in five years At Avaya?
Answer: If asked this question, be honest and specific about your future goals, but consider this:
A hiring manager wants to know
- if you’ve set realistic expectations for your career,
- if you have ambition (a.k.a., this interview isn’t the first time you’re considering the question), and
- if the position aligns with your goals and growth. Your best bet is to think realistically about where this position could take you and answer along those lines.
Question # 36
How do you feel about giving back to the community?
Answer: Describe your charitable activities to showcase that community work is important to you. If you haven’t done one yet, go to www.globalguideline.com – charitable work is a great way to learn about other people and it’s an important part of society – GET INVOLVED!
Question # 37
How do you feel about this company’s vision?
Answer: First find out where the company envisions itself in 3-5 years. If you can’t find the vision of the company, that’s probably a big question mark on the company itself. Once you do, identify how those company’s visions align to your personal values and goals and then articulate how tightly correlated that is to the interviewer. For example – this company wants to be the #1 provider of green technology in the world and I feel strongly about that vision because we’ve got a chance to collectively impact the world to become a greener society and save our clients at the same time!
Question # 38
Describe your academic achievements?
Answer: Think of a time where you really stood out and shined within college. It could be a leadership role in a project, it could be your great grades that demonstrate your intelligence and discipline, it could be the fact that you double majored. Where have you shined?
Question # 39
What other companies are you interviewing with?
Answer: Companies ask this for a number of reasons, from wanting to see what the competition is for you to sniffing out whether you’re serious about the industry. “Often the best approach is to mention that you are exploring a number of other similar options in the company’s industry,”. It can be helpful to mention that a common characteristic of all the jobs you are applying to is the opportunity to apply some critical abilities and skills that you possess. For example, you might say ‘I am applying for several positions with IT consulting firms where I can analyze client needs and translate them to development teams in order to find solutions to technology problems.’
Question # 40
What types of books or magazines do you typically read?
Answer: Describe both your personal and professional favorites. If you happen to like professional books / magazines that relate to the industry of the company you’re applying for – that’s definitely worth highlighting.
Question # 41
If someone had to say something negative to you, what would they say?
Answer: Again, be honest about sharing a story here about someone who may not have gotten along with you in the office here and explain how you were able to fix that relationship or change your attitude/action to be a better person / coworker.
Question # 42
Why do you want to join our company?
Answer: This is a question that is aimed at finding out whether you know enough about the company and the basic market. The best way to answer this question is to do some research on the company and highlight its positive points.
Question # 43
Describe a time where you’ve failed and bounced back?
Answer: Share a story to describe this. For example: “I accidentally made the mistake of telling a customer I could deliver on a solution set on a certain date and then later found out our business partner couldn’t do it on that time. I learned that I shouldn’t rush into important decisions and promises like this and that I should always check with my counterparts first before committing to a statement of work.”
Question # 44
How many tennis balls can you fit into a limousine? 1,000? 10,000? 100,000? Seriously?
Answer: Well, seriously, you might get asked brainteaser questions like these, especially in quantitative jobs. But remember that the interviewer doesn’t necessarily want an exact number-he wants to make sure that you understand what’s being asked of you, and that you can set into motion a systematic and logical way to respond. So, just take a deep breath, and start thinking through the math. (Yes, it’s OK to ask for a pen and paper!)
Question # 45
What skills do you bring to the table?
Answer: Think of your skill sets with regards to: analytical skills, interpersonal skills, communication skills, computer skills, presentation skills, management skills, sales skills and so forth.
Question # 46
Did the salary we offer attract you to this job?
Answer: The interviewer could be asking you this question for a number of reasons. Obviously, the salary is an important factor to your interest in this job, but it should not be the overriding reason for your interest. A good answer to this question is, “The salary was very attractive, but the job itself is what was most attractive to me.”
Question # 47
Do you like to start personal relationships with other employees?
Answer: Well, the right answer is yes and no. Good personal relations can improve the overall performance of a team. But on the other hand, you should not let your emotions to affect your decisions in work.
Question # 48
How do you keep each member of the team involved and motivated?
Answer: Many managers mistakenly think that money is the prime motivator for their employees. However, according to surveys by several different companies, money is consistently ranked five or lower by most employees. So if money is not the best way to motivate your team, what is? Employees’ three most important issues according to employees are.
Question # 49
How would your friends describe you?
Answer: My friends would probably say that I’m extremely persistent – I’ve never been afraid to keep going back until I get what I want. When I worked as a program
developer, recruiting keynote speakers for a major tech conference, I got one rejection after another – this was just the nature of the job. But I really wanted the big players – so I wouldn’t take no for an answer. I kept going back to them every time there was a new company on board, or some new value proposition. Eventually, many of them actually said “yes” – the program turned out to be so great that we doubled our attendees from the year before. A lot of people might have given up after the first rejection, but it’s just not in my nature. If I know something is possible, I have to keep trying until I get it.
Question # 50
What problems have you encountered at work?
Answer: Wow, do we have problems! Where do I begin? Well, most of the problems are internal, just people not working well with each other. I have one person on our team who is a real problem, but it seems like management is afraid to do anything about it. So we all end up having to do extra work to cover for this person, who just doesn’t work. We all say that he’s retired in place. I think he’s just holding on until retirement in a couple years. But he’s a real problem. I complain about it–a lot–but nothing ever seems to get done. I’ve even written negative reviews about the person, hoping he will get canned, but it doesn’t happen. I can’t wait for him to retire.
Question # 51
Where do you see yourself professionally five years from now At Avaya?
Answer: Demonstrate both loyalty and ambition in the answer to this question. After sharing your personal ambition, it may be a good time to ask the interviewer if your ambitions match those of the company.
Question # 52
How many square feet of pizza are eaten in the United States each month?
Answer: This is a classic guesstimate question where you need to think aloud. And so first off you round the U.S. population to 300 million people (it’s actually about 315 million but rounding will be much easier and your interviewer will not score you lower for rounding). Then estimate how many people eat pizza. A decent educated guess is two out of every three people, or 200 million. Now let’s say the average pizza-eating person eats pizza twice a month, and eats two slices at a time. That’s four slices a month. If the average slice of pizza is perhaps six inches at the base and 10 inches long, then the slice is 30 square inches of pizza. So, four pizza slices would be 120 square inches (30 times 4). Since one square foot equals 144 square inches (12 times 12), let’s assume that each person who eats pizza eats one square foot per month. Since there are 200 million pizza-eating Americans, 200 million square feet of pizza are consumed in the U.S. each month. To summarize: 300 million people in America, 200 million eat pizza, average slice of pizza is six inches at the base and 10 inches long or 30 square inches, average American eats four slices of pizza a month, four pieces times 30 square inches equals 120 square inches (one square foot is 144 square inches), so let’s assume one square foot per person, and thus one square foot times 200 million people equals 200 million square feet of pizza a month.
Question # 53
What are your salary expectations At Avaya?
Answer: This question is like a loaded gun, tricky and dangerous if you’re not sure what you are doing. It’s not uncommon for people to end up talking salary before really selling their skills, but knowledge is power as this is a negotiation after all. Again, this is an area where doing your research will be helpful as you will have an understanding of average salary.
One approach is asking the interviewer about the salary range, but to avoid the question entirely, you can respond that money isn’t a key factor and you’re goal is to advance in your career. However, if you have a minimum figure in mind and you believe you’re able to get it, you may find it worth trying.
Question # 54
Explain me about a time when you reached a goal within a tight deadline?
Answer: I work well under pressure to meet deadlines without jeopardizing the quality of my work. I have always worked in a fast pace environment where we are constantly under pressure to achieve best results within a time frame.
Question # 55
Are you planning to continue your studies and training At Avaya?
Answer: If asked about plans for continued education, companies typically look for applicants to tie independent goals with the aims of the employer. Interviewers consistently want to see motivation to learn and improve. Continuing education shows such desires, especially when potentials display interests in academia potentially benefiting the company. Answering in terms of “I plan on continuing my studies in the technology field,” when offered a question from a technology firm makes sense. Tailor answers about continued studies specific to desired job fields. Show interest in the industry and a desire to work long-term in said industry. Keep answers short and to the point, avoiding diatribes causing candidates to appear insincere.
Question # 56
What does quality work mean to you?
Answer: Quality work to be is about doing work to the require or set standard, which is very important when it comes to warehouse operations.
Question # 57
What was the most important task you ever had?
Answer: There are two common answers to this question that do little to impress recruiters:
No matter how proud you are of these achievements, they don’t say anything exciting about you. When you’re going for a graduate job, having a degree is hardly going to make you stand out from the crowd and neither is having a driving licence, which is a requirement of many jobs.
Question # 58
What’s a time you exercised leadership?
Answer: Depending on what’s more important for the the role, you’ll want to choose an example that showcases your project management skills (spearheading a project from end to end, juggling multiple moving parts) or one that shows your ability to confidently and effectively rally a team. And remember: “The best stories include enough detail to be believable and memorable,”. Show how you were a leader in this situation and how it represents your overall leadership experience and potential.
Question # 59
How do you act when you encounter competition?
Answer: This question is designed to see if you can rise the occasion. You want to discuss how you are the type to battle competition strongly and then you need to cite an example if possible of your past work experience where you were able to do so.
Question # 60
Explain an occasion when you had to adapt in the face of a difficult situation?
Answer: One of the most useful interview tactics is to remain positive about your work and achievements. This question lets the candidate draw on their own personal history to show how they have been positive and successful in the face of difficulties. Choose a specific occasion to describe, rather than dealing with generic platitudes.
Question # 61
What do you think is your greatest weakness?
Answer: Don’t say anything that could eliminate you from consideration for the job. For instance, “I’m slow in adapting to change” is not a wise answer, since change is par for the course in most work environments. Avoid calling attention to any weakness that’s one of the critical qualities the hiring manager is looking for. And don’t try the old “I’m a workaholic,” or “I’m a perfectionist.
Question # 62
Give an example of a time you successfully worked At Avaya on a team?
Answer: On the whole I prefer to stick to doing what I’m told rather than setting myself up to fail by doing things off my own bat. But there was this one time when I suggested to my boss at the pizza parlor that she try offering an ‘all you can eat’ deal to students to boost trade on Mondays. She thought it was an interesting idea but nothing ever came of it.
Question # 63
How would you rate your communication and interpersonal skills for this job At Avaya?
Answer: These are important for support workers. But they differ from the communication skills of a CEO or a desktop support technician. Communication must be adapted to the special ways and needs of the clients. Workers must be able to not only understand and help their clients, but must project empathy and be a warm, humane presence in their lives.
Question # 64
Explain an idea that you have had and have then implemented in practice?
Answer: Often an interview guide will outline the so-called ‘STAR’ approach for answering such questions; Structure the answer as a situation, task, action, and result: what the context was, what you needed to achieve, what you did, and what the outcome was as a result of your actions.
Question # 65
What are three positive things your last boss would say about you?
Answer: It’s time to pull out your old performance appraisals and boss’s quotes. This is a great way to brag about yourself through someone else’s words: “My boss has told me that I am the best designer he has ever had. He knows he can rely on me, and he likes my sense of humor.”
Question # 66
Have you got any questions?
Answer: This is your final opportunity to persuade the interviewer that you are the right candidate for the job. Now is not the time to ask questions about holidays, pay or pensions – all these things can be asked later when you get an offer of employment. Now is the time to ask about any reservations that the interviewer may have about your suitability for the role. You will then give yourself one last chance to persuade the interviewer that you are the right candidate for the job. Example Thank you. I think we have covered everything. Before we finish the interview I would like to take the opportunity to ask if you have any reservations about my suitability for this role?
Question # 67
What is your greatest weakness At Avaya? What are you doing to improve it?
Answer: I believe my biggest weakness At Avaya is wanting to help anyone I can help. What I mean is I am willing to take on task that are not my job. I want to learn all I can. However, that has helped me get promoted or even asked to help in times of need in other department. I have been know as the “go to person” when help is needed.
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