What is Quality management: Quality management refers to all activities and processes implemented by an organization aimed at ensuring that its products or services meet or exceed customer expectations, regulatory requirements, and organizational objectives consistently over time. This involves continuous improvement, prevention of defects, reduction of waste, optimization of resources, and enhancement of customer satisfaction through effective planning, implementation, monitoring, and review of quality policies, procedures, and practices. The principles and tools of quality management are applicable across various industries, organizations, and functions, including manufacturing, service, healthcare, finance, education, research, and development. Role of a Quality Management Professional: A Quality Management
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