Oracle Customer Care & Billing (CC&B) Technical Track

The Oracle Utilities Customer Care and Billing Business Intelligence family of products delivers prebuilt analytics that help utilities improve decision-making, customer service, and revenue management. Oracle Utilities Customer Care and Billing (CC&B) is a central repository for customer information such as, name, address, phone number, and so on which manages all aspects of the utility customer lifecycle including service connections, trouble calls, and outages.Oracle Utilities Customer Care and Billing sends the synchronization message to an Oracle Utilities Customer Care and Billing Request JMS Queue for the integration layer to consume and process.

Oracle Customer Care & Billing Solution Overview 

Oracle Utilities Customer Care and Billing (CC&B) is a complete billing and customer care application for utilities serving residential, commercial and industrial customers. It is designed to cater for utilities that may have a few thousand customers to those that have many millions of customers.
Oracle Utilities CC&B handles every aspect of the customer lifecycle – from service connection, meter reading, rating, billing, payments processing, collections to field work. It incorporates customer relationship features such as comprehensive contact center capability, order entry, conservation program management, contract management and affinity programs. It also supports the management of new products and services that a utility may wish to market and sell to all or a defined segment of their customer base.

What you will learn in this CC&B Technical Course 

On completion of this technical track CC&B course, participants will have understanding of;

• CCB’s Architecture & System Configuration
• Algorithms
• Batches
• Integration Overview & Migration Tools
• Maintenance Objects and New Entities

Oracle Customer Care & Billing (CC&B) Technical Course Key Topics

Architecture & System Configuration

• CC& B Technical Architecture
• Maintenance Objects
• Business Objects
• Business Services

Working with Scripts & UI Maps

• Why Scripts used in CC&B
• Creating Scripts
• Portals / Zones / UI Maps

CC&B Algorithms Configuration 

• Oracle Utilities SDK
• Development
• Algorithms
• Algorithms configuration
• Algorithms development (Java)

Batches Configuration 

• Create Batches
• Batch Scheduling
• Batch Configuration
• Batch development (using Java)

Integration & Migration Tools

• XML Application Integration (XAI)
• Multi Purpose Listener (MPL)
• XAI Classes XAI Receivers
• XAI Receivers
• XAI Inbound Services

Outbound Messages

• Integrating XAI with backend Java programs
• User Exits
• Migration Tools (SQL, ETL, etc)

Maintenance Objects and New Entities

• Creation of new Maintenance Objects
• Database Tables Creation
• Metadata definition

Using Application Workbench

• Creating Java Entities
• Creating Business Objects on top of new Maintenance Objects

Course Key Benefits 

• Configure and Implement CC&B Application
• Enabling Flexible Business Processes
• Automate Field Service Tasks
• Meets Emerging Opportunities

CC&B Audience

• Solution Architect
• Technical Configuration Consultant
• Functional Consultants
• Project Manager
• Team Leader
• Configuration Implementer
• Implementation Consultant

International Student Fee : 2,500 USD

Flexible Class Options

• Evening Classes | Corporate Group Workshops | Fast-Track
• Week End Classes For Professionals  SAT | SUN
• Online Classes – Live Virtual Class (L.V.C), Online Training

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