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by admin2
Price: 360,000
2 Months
0 Lessons

Siebel Fundamentals Course

Siebel Fundamentals Rel 15.5

What you will learn

Students learn to navigate and maintain data in Siebel applications by using common entities. Students explore built-in functionality in Siebel Sales and Siebel Call Center and then other cross-application features. The course is appropriate for customers on Siebel 15.x and Siebel 8.x. Hands-on activities are performed using Open UI


Learn To:

  • Create, modify, delete, and search for records
  • Work with common Siebel business entities
  • Use basic functionality of Siebel Sales and Siebel Call Center
  • Navigate Siebel applications
  • Describe other cross-application features
  • Describe best practices for a Siebel implementation

Audience

  • End Users
  • Functional Implementer

Course Objectives

  • Describe Siebel Customer Relationship Management (CRM) applications
  • Navigate the Siebel application user interface (UI)
  • Work with common Siebel business entities
  • User basic functionality of Siebel Sales and Siebel Call Center
  • Describe common cross-application features
  • Describe recommended implementation practices

Course Topics

Using Siebel CRM

  • Introducing Siebel CRM Applications
  • Navigating
  • Working with Data in the Siebel User Interface

Common Siebel Business Entities

  • Representing customers with Accounts and Contacts
  • Describing tasks with Activities
  • Defining sales-related objects with Opportunities and Quotes Resolving customer issues with Service Requests
  • Using Siebel business entities to implement business practices

Siebel Application Features

  • Siebel Sales scenario: Opportunity Management
  • Siebel Sales scenario: Forecasting
  • Remote, TAS, Sales Methodologies
  • Siebel Call Center: service scenario
  • Email Response, SmartScript, Hoteling, and Multi-Tenancy

Other Siebel Features

  • iHelp
  • Inbox
  • Reports
  • Audit Trail
  • Search
  • Administration

Recommended Implementation Practices


Minimum Participants: 4 Person or More


Job Interview Preparation  (Soft Skills Questions & Answers)


 Your FREE eLEARNING Courses (Click Here)

Internships, Freelance and Full-Time Work opportunities


Flexible Class Options

  • Week End Classes For Professionals  SAT | SUN
  • Corporate Group Trainings Available
  • Online Classes – Live Virtual Class (L.V.C), Online Training

Related Siebel Course

Siebel 8.1.x Core Consultant Course

Siebel Open UI Foundation

Siebel Business Foundation 15.5 Course

Siebel Customer Order managment Course


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KEY FEATURES

Flexible Classes Schedule

Online Classes for out of city / country students

Unlimited Learning - FREE Workshops

FREE Practice Exam

Internships Available

Free Course Recordings Videos

Register Now

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Lessons

Or log in to access your purchased courses
Siebel Customer Order Management Rel 15.5 Ed 1
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