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Microsoft 365 Certified: Teams Voice Engineer Expert in United Kingdom, England, Scotland, Ireland, Manchester

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Teams Voice Engineer

Microsoft 365 Certified: Teams Voice Engineer Expert

If you’re a telecommunications professional that knows how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams, this expert certification can help you move your career forward.

This certification covers Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.


Skills measured
  • Plan and configure Microsoft Teams Phone
  • Optimize network performance
  • Plan and configure Direct Routing
  • Configure and manage Microsoft Teams Phone for voice users
  • Plan and configure Microsoft Teams clients and devices
  • Monitor and troubleshoot Microsoft Teams Phone

Course Outline

Plan and design a Microsoft Teams PSTN solution

  • choose an appropriate PSTN connectivity solution
  • identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
  • identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones
  • plan network topology
  • plan for integration of Certified Contact Center solutions

Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

  • choose between porting and acquiring numbers for Teams Calling Plans
  • acquire phone numbers for Teams Calling Plans from Microsoft
  • create a port order for Microsoft service and user numbers
  • create a request to convert between Microsoft service and user numbers
  • configure Operator Connect

Configure Phone policies

  • install Microsoft Teams PowerShell module
  • design and configure a tenant dial plan
  • configure calling policies
  • configure call park policie
  • configure caller ID policies
  • configure outbound call restrictions
  • configure inbound call blocking
  • configure compliance recording

Design network infrastructure for optimal Microsoft Teams Phone performance

  • determine network readiness for Microsoft Teams
  • design network requirements by using the Network Planner in Microsoft Teams
  • perform a network analysis
  • design and validate local internet breakout strategy for client media optimization
  • design and validate VPN split tunneling
  • design organization QoS requirements and policies
  • configure Microsoft Teams QoS policies

Implement SIP trunking with Direct Routing

  • identify configuration requirements between the SBC and Microsoft
  • create and configure an online PSTN gateway
  • create PSTN usage records
  • create and configure voice routes
  • create and configure voice routing policies
  • validate Direct Routing SBC connectivity
  • test Direct Routing connections

Extend a Direct Routing infrastructure

  • design and configure Location Based Routing (LBR)
  • design and configure Local Media Optimization (LMO)
  • configure gateway translation rules
  • create a validated emergency address
  • configure on-network conferencing for Direct Routing

Enable users for Direct Routing

  • assign a voice routing policy to a user for Direct Routing
  • assign a number to a user by using PowerShell
  • enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell

Enable per-user calling features

  • configure group call pickup
  • configure call delegation and call delegates
  • configure call forwarding
  • configure simultaneous ring
  • enable and configure audio conferencing
  • assign a dial-out policy

Monitor Microsoft Teams Phone

  • configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels
  • configure Power BI reports for CQD
  • monitor SBC health

Monitor and troubleshoot Microsoft Teams clients and devices

  • troubleshoot Microsoft Teams client data flows by using debug logs, media logs, browser traces, and desktop logs
  • troubleshoot configuration profiles in Microsoft Teams
  • configure Notifications & alerts in Microsoft Teams admin center
  • monitor Microsoft Teams Rooms
  • troubleshoot Azure AD Sign-in issues for Microsoft Teams devices
  • troubleshoot user provisioning by using MCOValidationError

About The Exam

This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.


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