Cabin Crew Interview Question and Answer
What is the Primary Job of Cabin Crew?
Cabin crew, also known as Flight Attendants provide in-flight services to ensure that airline passengers have a comfortable and smooth flying experience. Their duties include answering passengers’ questions, enforcing safety measures before, during and after takeoff and serving food and beverages during flights.
Cabin Crew Interview Question and Answers
Why do you want to be a cabin crew?
I know most of you will say that you love to travel, see the world for free, the money is good, and so and so forth. But trust me, the interviewer has heard this a million times. So you must say something that stands out from the rest such as you love meeting people, experiencing a different culture and places, enjoy serving people, and feel satisfied if someone is happy with your service. You are very passionate about flying and being a cabin crew is something that you have always wanted since young. You are very professional and have the capability to make it the best airline that everyone would love to fly whenever they want to travel.
What do you know about our airline?
To answer this question, make sure you do your research about the airline that you are applying to as much as possible. Normally the airline’s website will have vast information. Study things like what is their history, who is the management team, their fleet, their destination, stock price or as much as your brain could hold. This will show that you are serious about joining them and not here just because there is an opening.
How do you handle stress?
Mention that by doing research online or by talking to your friend who is a cabin crew, you understand that the nature of the job is a stressful one. Remain calm is advisable and if you are unsure, just follow the company standard operating procedure or guidelines. It is to give them the idea that you are able to turn any stressful event into positive ones. As for personal stress, you can mention whatever stress relief activities suit you, for example, exercising, listening to light music going to the beach and etc, etc.
What would you do if you are not successful this time?
Well, you can say that being a cabin crew is your ambition since young and you will do whatever it takes to become one. You will analyze your mistakes (if you fail) during the interview and try to rectify or improve on it. You will not give up and continue to apply until you are successful.
Why should we hire you?
Again mention whatever past experiences that you have that are related to the cabin crew. With your experience, you can definitely contribute and provide the highest level of service to the passengers leaving a good impression on them. This way, more and more people will fly with that particular airline thus increasing their revenue and profits. For those of you who have first aid experience, you can also highlight this. Key thing is to mention whatever positive you have about yourself which you can contribute to the airline.
Tell us about your hobbies?
I guess everyone has their own hobbies so this question is pretty straightforward. Just don’t mention anything which a cabin crew should not have such as telling them u love tattoos and wish you could do it on your whole body.
Do you like children?
When you fly, there will definitely be children on board. Some can be naughty and mischievous. Just mention that you love to be around children and it’s not a burden attending or playing with them so as to make sure that they are not disturbing other passengers or inflating an emergency vast accidentally. Say whatever you are comfortable with when dealing with kids.
Tell us about your current or your previous job?
Whatever previous and current job that you have, just mentioned those that are related to the cabin crew. They love to hear things like how you solve a problem in a team, are committed to your job (you don’t change jobs often I assume), how well you handle your colleague or customers, have leadership skills and etc, etc. The goal here is to convince them that your experience, is useful and complements the role of a cabin crew.
What languages can you speak?
Pretty Straight forward again. Not only you will travel to different parts of the world but you will also have different nationalities on board. The more languages that you speak, it will definitely be an advantage for you
Tell us the aircraft that we fly?
Just research on what kind of planes/aircraft they fly. Don’t be so ignorant, for example telling them that you never even heard or know what is a Boeing or airbus.
Why did you choose our airline and not others?
You can say that though being a cabin crew is your ambition and you do not mind working in any airline so long u achieve it. You can also say that you chose to apply to that airline because it is one of the best around that region if not the world. The goal here is to show them that you are being hired by the best airline and have no intention to resign and join others. No airline or any company would like to train someone only to lose it to a competitor.
What is your weakness?
Don’t mention bad things which of course could jeopardize your chance of being selected like I am a heavy drinker or I hate talking to arrogant passengers. You can say things like for example, you are a very driven person and when you set a goal, you will do whatever it takes to achieve them. Like in preparation for this interview, you study so hard and spend so much time preparing that you neglect your loved ones. Notice how you turn negative thoughts into something impressive.
What is your strength?
This one is easy. Just say whatever good/positive things about yourself. Generally, it is always the usual ones like you are a friendly person, you are willing to work hard, love working in a team and you are someone who is very patient.
If there is no more vegetarian meal, what would you do for a passenger that insists on a veg meal?
Of course, you don’t say no to a passenger immediately, just say that you will try to check if there is any crew meal or veg meals left in the premium section and are more than willing to offer them.
Why do you think good grooming is important for a cabin crew?
Being a cabin crew is not just about serving passengers. You are a frontline staff and by being presentable, you give a good image and impression to both yourself and to the airline that employs you. No one would love someone who is messy to attend to them. Besides, by looking good, you will be more confident about yourself.
Can you work long hours?
Easy question and of course it is a big yes. Even if you fly short sector, you may fly up to 6 sectors per day and if you are a long haul crew, it can be as much as over 20+ hours.
How do you adapt to changes?
Well, you can say that you are a very flexible person and changing is one way to improve one’s life. Working as a cabin crew is no longer a 95 job where u work and see the same people daily. Every flight is different and trust me, you will face all sorts of challenges. Since you travel to many places, some food may not be your liking but we still have to eat right? In order to overcome all these, we need to be adaptable to whatever circumstances we encounter.
What would you do if someone disagrees with you?
You can say that you will try to understand what the problem is and find a win-win solution and most importantly, compromise. Some airlines like Emirates hires cabin crew from more than a hundred nationalities and there are definitely bound to be disagreement due to culture and different upbringing. There is a saying that it is better to find a friend than create an enemy. It makes life easier and I am sure you will agree with me.
What do you dislike most in your current job?
You can say that you prefer to have different experiences and exposure instead of just working 9-5 Monday to Friday environment which is boring. You are someone who is adventurous and like to try new things in life.
Name 3 cities that we fly to?
Do your homework again at your destination because it is a cabin crew bonus question listing.
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What is your biggest achievement?
This is a personal question and I will leave it on your own experience. Simply say that any achievement you have achieved in your life or for example, you have been successfully selected among all qualified candidates.
How do you feel about being away most of the time?
It is the nature of work in the form of a cabin crew (depending on which airline you belong) depending on how long you will stay away or miss any important event. Mention that you are all ready and ready to sacrifice. On a positive note, once you are a very senior crew, you can apply for ground non-fencing status as a cabin crew manager or trainer.
Why do you think teamwork is important?
Working as a team is not an option but rather a cabin crew job is required. Teamwork will definitely make things faster and more efficient. I’m sure you’ve heard about “two heads better than one”. For example, flying in 747, 14-17 crew members serving 400+ passengers. Sometimes it can be a small area and you have the captain to mark the seat belt and complete his service before landing on the ground. You can see how important teamwork is to prepare and prepare the aircraft for a safe landing.
If you were to do a task with someone would you choose a strong person or weaker?
You can say that you do not consider anyone to be bad even if they are weak or strong. If they are a weak person, then you will support yourself and if it is a strong one, then you can give more thought to making that particular task a success. Nobody is perfect in this world and this is how we work and complement each other so that work can be achieved with the colors of the colors.
Name 3 things a passenger expects from a cabin crew?
Again this is a simple question. Before answering, keep yourself as a traveler and in your shoes. I am sure that you want someone to be polite, courteous, friendly, and professionally present on your request.
What types of passengers do you like to serve?
Say that you do not have any priorities in any type of travelers that you serve them whether they are good or bad. Being a cabin crew, you need to be an all-rounder because we are ready to meet all types of people.
Are you a fast learner?
Since you like to fly, you are more interested in learning and absorbing things faster. Just mention that you are a flexible person and can be easily adaptable to changes.
How well prepared are you for this interview?
For example, to mention all the research you have done online to read online (well you downloaded these tips online, did you? !!), any website or magazine related to the airline you are applying for Talking to your current employees or whatever is related !! airline.
Why should we take you over other candidates?
You believe that everyone is different and has their own personality and ability. However, with your previous experience and interest, you will do your job better and will make an edge over other candidates.
What do you see yourself 5 years from now?
Say that in the time of 5 years, you see yourself as a senior cabin crew and ready to move and share your knowledge with a new crew. You will continue to learn and keep improving because life is a continuous learning journey.
What types of articles in the newspaper that are of interest to you?
You can say things that interest you, which are specifically related to airline, cabin crew, or anything on aviation. This is to show them your interest and passion. When you work on something you love to do, it is no longer work. Otherwise, every time you go to work, you will pull yourself up. All the way you read here, I believe that you are passionate about being a cabin crew.
What do your parents/loved ones think about you becoming a cabin crew?
You can say that they are very helpful and you will be happy and proud to achieve your dream as a cabin crew.
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