RCA/CAP (Root Cause Analysis/Corrective Action Plan) Training

The Root Cause Analysis certification validates an individual’s proficiency to identify, analyze and resolve root causes of problems in a business setting. Root Cause Analysis (RCA) is a systematic approach to identifying fundamental issues that extend beyond the immediate cause of a problem. This analytical method serves as a critical tool in various industries from manufacturing to healthcare to software development, improving processes, products, and outcomes.

This course aims to provide participants with the necessary skills and knowledge to effectively identify the root causes of problems and develop appropriate corrective action plans. This course is designed to enhance their problem-solving abilities and improve overall organizational efficiency.

Course Key Learnings:

Locate and define the problems in any service or business
Find the major possible causes of those problems
Finding the root causes of the problems
Finding the solutions of the problems
Taking suitable actions to solve the problems

Course Content:

Overview of Root Cause & Corrective and Preventive Action
8-Step Closed-Loop Process
Typical Problems with Root Cause Analysis
Why most problem-solving models don’t get to the root cause and a solution
How analytical and creative thinking must be both separated and integrated
Difference between content and process thinking
Responsibilities for Root Cause and Corrective/ Preventive Action
Quality, Design, Frontline Management, Supervisors, Worker
Assigning a corrective action team leader
Describing the problems
Containing the problem
Identifying the root cause or causes
System, process, & product causes
Root cause/data analysis tools (flow charts, histograms, Pareto charts, Paynter charts, control charts, run charts, etc.)
Data Collection
Step 5: Verifying the root cause or causes
Step 6: Implementing corrective actions
What, Who, When Plans
Short Term, Medium Term, Long Term Actions
Step 7: Verifying corrective action effectiveness
Layered Process Auditing
Charting: Paynter Charts
Quality Assurance
Closing the corrective action report
Preventing recurrence
Acknowledging the improvement
Application of Closed-Loop Root Cause & Corrective/Preventive Action Tool
Assigning a corrective action team leader
Step 2: Describing the problem
Step 3: Containing the problem
Step 4: Identifying the root cause or causes
Step 5: Verifying the root cause or causes
Step 6: Implementing corrective actions
Step 7: Verifying corrective action effectiveness
Step 8: Closing the corrective action report
New requirements for Corrective Action “documented information

Who Should Attend

Any employees that will conduct a corrective action or participate as a team member, as well as any individual who would like to gain an in depth understanding of the 8-step approach for CAPA’s.

International Student Fee 350 USD

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