PC Support Engineer-United Bank Limited (UBL)

PC Support Engineers are essential in troubleshooting computer issues. They provide timely solutions to technical problems, ensuring smooth operations for users. With their expertise, they help in maintaining the efficiency of computer systems, minimizing downtime, and maximizing productivity. Their ability to diagnose and resolve issues quickly is crucial in the fast-paced world of technology support.

Key Responsibilities:

Trouble-shooting thru remote session or visiting users so as complaint is attended in defined TAT, as instructed by DOM
OS Installations, upgrades, deployment, maintenance hardware & Software’s support
Daily SOD/EOD support to branches including Year-end and half year support
Provide support to different desktop applications which are being used in Head office, branches and other locations of the Bank.
Coordination with vendors for hardware repairing, part replacement & warranty claim
Ensuring IS Compliance thus only authorized software and tools are used.
SMART Phone & Tablet configuration with support
UBL Projects & Special Tasks.
HO/Branches/Back Office Departments BCP activity
HO Compliance 24 X 7 support activity
Branch IT infrastructure revamping, Branch/Back offices Network, IP Phone deployment, ATM, Hajj operation and other IT related Supports
Periodic visits to the branches / sub-offices and ensure every branch / sub-office of his domain is visited during the quarter and duly signed visit report is submitted.
WebEx, Zoom & other Audio/Video conferencing support including BoD meetings
Inventory management

Eligibility Criteria

Minimum Qualifications: Preferably Graduate in IT Field
Minimum Experience: 1 year or fresh
Job Specific Skills: Hardware \ Software knowledge & Troubleshooting skills.

Behavioral Skills: