Grievance handling and Consequence Management Course
When handling a written grievance from an employee, it is crucial to approach the situation with empathy, professionalism, and a clear understanding of the grievance process. Our Grievance Process course equips managers and employers with the necessary knowledge and skills to conduct thorough investigations, ensuring fair and effective resolution of staff complaints. This training promotes a positive and inclusive work environment, fostering better employee relations and overall organizational success.
Course Key Learnings:
- Definition and types of grievances
- Legal considerations: Employment Act, Protection from Harassment Act
- Role of supervisors, managers and unions in grievance handling process
- How to develop a fair and effective grievance handling mechanism and procedure
- Skills and techniques of grievance handling
- How to manage and influence positive workplace culture to mitigate grievances and promote engagement
Course Content:
Module1-Introduction to Grievance Handling and Consequence Management
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- Understanding the importance of grievance handling and consequence management in organizations
Module2: Legal and Organizational Framework
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- Relevant laws and policies related to grievance handling and consequence management
- Organizational structure and roles in grievance handling and consequence management processes
Module3: Communication and Interpersonal Skills
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- Effective communication techniques for handling grievances
- Active listening, empathy, and conflict resolution skills
Module4: Identifying and Classifying Grievances
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- Types of grievances and their classification
- Recognizing patterns and trends in grievances
Module5: Grievance Handling Procedures
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- Establishing fair and transparent grievance handling procedures
- Timeframes and escalation processes
Module6: Investigation Techniques
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- Conducting impartial and thorough investigations
- Collecting and analyzing evidence, interviewing techniques
Module7: Consequence Management Strategies
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- Understanding the purpose and types of consequences
- Developing appropriate consequence management plans
Module8: Implementing Consequences
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- Communicating consequences to the involved parties
- Ensuring fairness and consistency in the implementation process
Module9: Follow-up and Monitoring
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- Monitoring the effectiveness of grievance handling and consequence management
- Continuous improvement of the process
Module10: Employee Training and Awareness
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- Importance of employee training on grievance handling and consequence management
- Developing awareness and promoting a culture of open communication
International Student Fees: USD200$
Who should take this course?
The course is designed predominantly for managers and supervisors who need to undertake a grievance process but is also a useful reminder for anyone working in HR.
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Flexible Class Options
- Evening Classes | Corporate Workshops
- Week End Classes For Professionals SUNDAY
- Online Classes – Live Virtual Class (L.V.C), Online Training
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