Grievance handling and Consequence Management Course

When handling a written grievance from an employee, it is crucial to approach the situation with empathy, professionalism, and a clear understanding of the grievance process. Our Grievance Process course equips managers and employers with the necessary knowledge and skills to conduct thorough investigations, ensuring fair and effective resolution of staff complaints. This training promotes a positive and inclusive work environment, fostering better employee relations and overall organizational success.

Course Key Learnings:

• Definition and types of grievances
• Legal considerations: Employment Act, Protection from Harassment Act
• Role of supervisors, managers and unions in grievance handling process
• How to develop a fair and effective grievance handling mechanism and procedure
• Skills and techniques of grievance handling
• How to manage and influence positive workplace culture to mitigate grievances and promote engagement

Course Content:

Module1-Introduction to Grievance Handling and Consequence Management

1. • Understanding the importance of grievance handling and consequence management in organizations

Module2: Legal and Organizational Framework

1. • Relevant laws and policies related to grievance handling and consequence management
   • Organizational structure and roles in grievance handling and consequence management processes

Module3: Communication and Interpersonal Skills

1. • Effective communication techniques for handling grievances
   • Active listening, empathy, and conflict resolution skills

Module4: Identifying and Classifying Grievances

1. • Types of grievances and their classification
   • Recognizing patterns and trends in grievances

Module5: Grievance Handling Procedures

1. • Establishing fair and transparent grievance handling procedures
   • Timeframes and escalation processes

Module6: Investigation Techniques

1. • Conducting impartial and thorough investigations
   • Collecting and analyzing evidence, interviewing techniques

Module7: Consequence Management Strategies

1. • Understanding the purpose and types of consequences
   • Developing appropriate consequence management plans

Module8: Implementing Consequences

1. • Communicating consequences to the involved parties
   • Ensuring fairness and consistency in the implementation process

Module9: Follow-up and Monitoring

1. • Monitoring the effectiveness of grievance handling and consequence management
   • Continuous improvement of the process

Module10: Employee Training and Awareness

1. • Importance of employee training on grievance handling and consequence management
   • Developing awareness and promoting a culture of open communication

International Student Fees: USD200$

Who should take this course?

The course is designed predominantly for managers and supervisors who need to undertake a grievance process but is also a useful reminder for anyone working in HR.

Job Interview Preparation  (Questions & Answers)

• HR Jobs Interview
• HR Manager Jobs Interview Questions and Answer
• Typical Human Resources Interview Questions
• General Interview Questions
• Tough Open-Ended Job Interview Questions
• What to Wear for Best Job Interview Attir
• Job Interview Question- What are You Passionate About
• How to Prepare for a Job Promotion Interview

Flexible Class Options

• Evening Classes | Corporate Workshops
• Week End Classes For Professionals  SUNDAY
• Online Classes – Live Virtual Class (L.V.C), Online Training

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Introduction To HR

Strategic Human Resource Management

CHRMP – Certified Human Resource Management Professional (Edge Course)

Certified Human Resource Management Professional-CHRMP – Basic

Professional in Human Resources Training

Employment Relationship Management

HR Management Foundation, Recruitment and Selection

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