Order to Cash Integration: Siebel and BRM Pack

What you will learn

This Order to Cash Integration: Siebel and BRM Pack training explores the operations, functional flows and technical implementations of the product lifecycle management and customer management process integrations. You’ll explore their respective business and integration flows.

Learn To:

Create products and discounts in BRM and synchronize them to Siebel CRM.

Create customers in Siebel CRM and use the synchronized products to create bundles and promotions and synchronize them to BRM by running orders through OSM.

Use the Product Lifecycle Management and Customer Management process integrations of the Order to Cash pre-built integration.

Examine the integration installation artifacts.
Configure domain value maps and cross references.
Set integration parameter values.

Benefits to You

Gain mastery of the design time and run time aspects of the Product Lifecycle Management and Customer Management process integrations of the Order to Cash integration. Become more efficient by learning about the integration process.

Order to Cash: Siebel and BRM

Expert Oracle University instructors will also teach you how to create products, discounts and special rating products in Pricing Center. After synchronization, you’ll examine the resulting entities that the synchronization process created in Siebel CRM. The supporting curriculum identifies the aspects of the products, discounts and special rating products that are used by the integration; you’ll then receive guidance on how to configure them accordingly. Explore multiple price list support and the use of product classes and attributes as well.

Audience

Functional Implementer
Implementation Consultant
Presales
Sales Consultants
System Administrator
System Integrator
Technical Administrator
Technical Consultant

Course Objectives

Create customers in Siebel CRM and synchronize to BRM
Create bundles and promotions in Siebel CRM using synchronized products and discounts
Update and synchronize friends and family lists
Describe the Order to Cash integration
Configure DVMs and cross-references for PLM
Configure DVMs and cross-references for CM
Use the Order to Cash pre-built integration
Create products in BRM and synchronize to Siebel CRM
Create discounts in BRM and synchronize to Siebel CRM

Course Topics

Understanding the Order to Cash Pre-Built Integration

Oracle AIA Architecture
Pre-Built Integrations for Communications
SOA Concepts
Supported Process Integrations
Product Lifecycle Management Business Flows
Customer Management Business Flows
Application Roles

Configuring Product Lifecycle Management at Design Time

Setting up BRM and Siebel CRM
Setting up the Oracle Fusion Middleware
Configuring Domain Value Maps
Configuring the PRICETYPE_EVENT and PRICELIST DVMs
Configuring Price Lists and Rate Plans
Configuring Properties
Extending the Integration
Handling Errors

Defining Products and Discounts in BRM

Creating Products in Pricing Center
Defining Rate Plans
Supporting Multiple Rate Plans
Defining Discounts in Pricing Center
Handling Usage Events
Managing Time Zones

Implementing Product Lifecycle Management

Describing the Synchronize Product and Price Business Flow
Mapping Products, Entities, and Attributes Between BRM and Siebel CRM Modeling Data
Using Real-Time Synchronization
Using Batch Mode Synchronization
Describing the Relevant BRM and Siebel CRM Interfaces
Describing the Oracle AIA Industry Components
Describing the Implementation Flows

Bundling Simple Offers

Synchronizing Products and Discounts Through Oracle AIA Creating and Synchronizing Simple Customer Product Offers Creating and Using Product Classes and Attributes Creating and Synchronizing Special Rating Products Creating and Synchronizing Discounts