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Order to Cash Integration: Siebel and BRM Pack

What you will learn

This Order to Cash Integration: Siebel and BRM Pack training explores the operations, functional flows and technical implementations of the product lifecycle management and customer management process integrations. You’ll explore their respective business and integration flows.

Learn To:

Create products and discounts in BRM and synchronize them to Siebel CRM.

Create customers in Siebel CRM and use the synchronized products to create bundles and promotions and synchronize them to BRM by running orders through OSM.

Use the Product Lifecycle Management and Customer Management process integrations of the Order to Cash pre-built integration.

• Examine the integration installation artifacts.
• Configure domain value maps and cross references.
• Set integration parameter values.

Benefits to You

Gain mastery of the design time and run time aspects of the Product Lifecycle Management and Customer Management process integrations of the Order to Cash integration. Become more efficient by learning about the integration process.

Order to Cash: Siebel and BRM

Expert Oracle University instructors will also teach you how to create products, discounts and special rating products in Pricing Center. After synchronization, you’ll examine the resulting entities that the synchronization process created in Siebel CRM. The supporting curriculum identifies the aspects of the products, discounts and special rating products that are used by the integration; you’ll then receive guidance on how to configure them accordingly. Explore multiple price list support and the use of product classes and attributes as well.

Audience

• Functional Implementer
• Implementation Consultant
• Presales
• Sales Consultants
• System Administrator
• System Integrator
• Technical Administrator
• Technical Consultant

Course Objectives

• Create customers in Siebel CRM and synchronize to BRM
• Create bundles and promotions in Siebel CRM using synchronized products and discounts
• Update and synchronize friends and family lists
• Describe the Order to Cash integration
• Configure DVMs and cross-references for PLM
• Configure DVMs and cross-references for CM
• Use the Order to Cash pre-built integration
• Create products in BRM and synchronize to Siebel CRM
• Create discounts in BRM and synchronize to Siebel CRM

Course Topics

Understanding the Order to Cash Pre-Built Integration

• Oracle AIA Architecture
• Pre-Built Integrations for Communications
• SOA Concepts
• Supported Process Integrations
• Product Lifecycle Management Business Flows
• Customer Management Business Flows
• Application Roles

Configuring Product Lifecycle Management at Design Time

• Setting up BRM and Siebel CRM
• Setting up the Oracle Fusion Middleware
• Configuring Domain Value Maps
• Configuring the PRICETYPE_EVENT and PRICELIST DVMs
• Configuring Price Lists and Rate Plans
• Configuring Properties
• Extending the Integration
• Handling Errors

Defining Products and Discounts in BRM

• Creating Products in Pricing Center
• Defining Rate Plans
• Supporting Multiple Rate Plans
• Defining Discounts in Pricing Center
• Handling Usage Events
• Managing Time Zones

Implementing Product Lifecycle Management

• Describing the Synchronize Product and Price Business Flow
• Mapping Products, Entities, and Attributes Between BRM and Siebel CRM Modeling Data
• Using Real-Time Synchronization
• Using Batch Mode Synchronization
• Describing the Relevant BRM and Siebel CRM Interfaces
• Describing the Oracle AIA Industry Components
• Describing the Implementation Flows

Bundling Simple Offers

Synchronizing Products and Discounts Through Oracle AIA Creating and Synchronizing Simple Customer Product Offers Creating and Using Product Classes and Attributes Creating and Synchronizing Special Rating Products Creating and Synchronizing Discounts

Bundling Bundled Offers

• Creating and Synchronizing Service Bundles
• Creating and Synchronizing Simple Service Bundles
• Creating and Synchronizing Nested Service Bundles
• Creating and Synchronizing Non-Service Bundle Complex Products
• Creating and Synchronizing Promotions
• Using Price and Discount Overrides
• Creating and Synchronizing Time-Based Offers
• Modeling Products

Managing Customers

• Describing the Customer Management Process Integration
• Describing the Customer Management Methodology
• Handling Account Hierarchies
• Mapping Entities and Attributes
• Modeling Data
• Managing Data

Implementing Customer Management

• Describing the Customer Management Business Flows
• Creating and Synchronizing Customer Accounts
• Updating and Synchronizing Customer Accounts
• Synchronizing Customer Account Status
• Configuring Domain Value Maps and Cross-References
• Synchronizing Customer Special Rating Profiles
• Synchronizing Friends and Family List Updates to BRM

Configuring Customer Management at Design Time

• Configuring BRM and Siebel CRM
• Configuring the Oracle Fusion Middleware
• Setting Properties
• Describing the Delivered Routing Rules
• Describing Transaction Management
• Listing Causes of Exceptions
• Extending the Process Integration

Minimum Participants: 4 Person or More

International Student Fee : 1000 USD | 3,750 AED | 3,750 SAR (4 Students Group Discounted Fee) 

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