Grievance handling and Consequence Management Course
Grievance handling and Consequence Management Course When handling a written grievance from an employee, it is crucial to approach the situation with empathy, professionalism, and a clear understanding of the grievance process. Our Grievance Process course equips managers and employers with the necessary knowledge and skills to conduct thorough investigations, ensuring fair and effective resolution of staff complaints. This training promotes a positive and inclusive work environment, fostering better employee relations and overall organizational success. Course Key Learnings: Definition and types of grievances Legal considerations: Employment Act, Protection from Harassment Act Role of supervisors, managers and unions in grievance handling […]